There’s a tweet from Naval Ravikant that smacked me right in the face the first time I heard it: “There’s a big difference between a factory job where you command the robot and one where you are the robot.” https://x.com/naval/status/1909798632163086764 So let me ask you: Are you commanding the machine, or are you the machine? […]
Read More Wake Up: The Importance of Leadership in an Automated WorldThe shift towards digital tools and services in the home service industry is just beginning, and it is likely to continue as technology continues to evolve. There are many new technologies on the horizon that could further transform the way home service contractors do business, including the Internet of Things (IoT), artificial intelligence (AI), and […]
Read More Adapt to Win: AI for Home ServiceImagine a future in which technology has evolved to a point that service providers no longer need human interaction to deliver value. Cashiers replaced by sensors and touchscreens; customer support professionals replaced by automated responses and tutorials; teachers replaced by videos, online curriculum and digital games. This future already exists. It is now. And, it’s […]
Read More Personal Service in the Digital Age
HOME SERVICE LEADER 